Name	Purpose	Location	Category
Amazon Web Services	Genesys Cloud Hosting and other AWS services.	In region (data center region selected by customer)	Cloud Infrastructure
Bandwidth	SMS and MMS.	USA	Communication
Bird.com, Inc. (fka MessageBird)	Omnichannel messaging software and API for teams and systems.	EU (for all AWS regions in Europe, except Zurich), USA (for all other AWS regions).	Communication
CA Technologies	Monitoring and telemetry.	USA	Analytics & Monitoring
CloudShare	To allow the creation and administration of virtual environments for learning programs for Genesys platforms.	USA, Singapore, and the Netherlands
CLX Communications	Outbound SMS campaign platform.	USA	Communication
Credly	Genesys platform certification badge upon completion of a Genesys certification exam. Badges can also be provided outside of the Beyond subscription.	USA	Payments & Billing
CrowdStrike	Security and monitoring – to look for malicious activity in the Genesys Cloud environment.	USA	Cloud Infrastructure
Docebo NA	To allow the administration of learning programs for Genesys platforms.	USA
Elastic	When A3S is used in real-time, customer data is hosted real-time in Elasticsearch, with a logically separated instance, using Kabana as the front end.	USA	Data Processing & Storage
Gainsight	Tool for CSM, TAM and onboarding specialists to track customer interactions and journey.	USA	HR & People
Google	Speech to Text (STT) or Text to Speech (TTS) services.	/articles/aws-regions-for-google-cloud-tts-and-stt-integrations/	AI & Machine Learning
Iconectiv	8MS manages Toll-Free routing in the national 800 database. It receives routing instructions for toll-free numbers.	USA
Infobip	Outbound SMS campaign platform.	UK	Communication
Infobip Communications	SMS and MMS.	USA	Communication
Infosys	Support and platform upkeep, maintenance, and operations for PureConnect Cloud and PureConnect Premises Support.	India, USA	Cloud Infrastructure
Intrado Life and Safety	Address validation, storing addresses and the associated phone numbers required for e911 services in US & Canada regions.	USA	Security & Identity
Itochu Techno-Solutions	Provides Japanese language translation to our care teams.	Japan	Content & Localization
Kaleyra US Inc. (fka mGage)	SMS and MMS.	USA	Communication
Kryterion	To allow the testing of Genesys employees, partners and customers so they can become certified on Genesys products.	USA
mGage	Outbound SMS campaign platform.	USA	Communication
Microsoft	Speech to Text (STT) or Text to Speech (TTS) services.	Speech service regions for the Microsoft Azure Cognitive Services TTS and STT integrations	AI & Machine Learning
Miratech	Troubleshooting support.	Ukraine
NETNUMBER	SMS vendor used to determine the wireless carriers of mobile numbers.	USA	Communication
New Relic	Service monitoring and alerting platform: Mainly used to monitor the web, mobile applications and cloud infrastructures like EC2 instances with the support of custom-built plugins or agents.	USA	Cloud Infrastructure
Okta	Log in and access management tool across functionalities/services (such as Care, Beyond Training or other Apps).	USA	Security & Identity
QuickPivot	Outbound Email campaign platform.	USA	Communication
Salesforce	Genesys customer care/support ticketing system.	USA	Customer Support
ServiceNow	Asset management and change control.	USA	Business Operations
Sinch America	SMS and MMS.	USA, Canada, Germany, Australia	Communication
Snowflake	When A3S is used to review historical data, data is pulled via API to Snowflake and connects with the Customers own visual instrument (Data Warehouse for A3S).	In region (data center region selected by customer)	Analytics & Monitoring
Subsentio	Replying to law enforcement requests in relation to Genesys Cloud Voice.	For customers in US AWS regions processing takes place in the US. For customers in Canadian AWS regions processing takes place in Canada. For customers in EU and UK AWS regions processing takes place in Ireland.	Cloud Infrastructure
Sumo Logic	Log collection tool for collection and indexing of our service logs for quick searching across the entire Genesys Cloud.	Sumo Logic processing locations for Genesys AWS deployment regions	Cloud Infrastructure
Twilio, Inc. (including Zipwhip)	SMS/MMS messaging.	USA	Communication
Vonage Business Inc. (Vonage BV)	SMS and MMS.	USA (for AWS regions Americas), Netherlands (for European AWS regions), Singapore (for AWS regions Asia Pacific).	Communication

Data Processing Locations

USA

21 sub-processors

In region (data center region selected by customer)

2 sub-processors

EU (for all AWS regions in Europe, except Zurich), USA (for all other AWS regions).

1 sub-processor

USA, Singapore, and the Netherlands

1 sub-processor

/articles/aws-regions-for-google-cloud-tts-and-stt-integrations/

1 sub-processor

India, USA

1 sub-processor

Japan

1 sub-processor

Frequently Asked Questions

How many sub-processors does Genesys use?

Genesys uses 35 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Genesys's main sub-processors?

Genesys's sub-processors include Amazon Web Services (Genesys Cloud Hosting and other AWS services.), Bandwidth (SMS and MMS.), Bird.com, Inc. (fka MessageBird) (Omnichannel messaging software and API for teams and systems.), CA Technologies (Monitoring and telemetry.), CloudShare (To allow the creation and administration of virtual environments for learning programs for Genesys platforms.), and 30 more.

Where does Genesys process data?

Genesys's sub-processors are located in USA, In region (data center region selected by customer), EU (for all AWS regions in Europe, except Zurich), USA (for all other AWS regions)., USA, Singapore, and the Netherlands, /articles/aws-regions-for-google-cloud-tts-and-stt-integrations/, UK, India, USA, Japan.