Name	Purpose	Location	Category
Amazon Web Services	AWS Hosting of SOCi Platform	USA	Cloud Infrastructure
Atlassian	Internal Project Management Platform	USAEU	Collaboration
Bandwidth	SMS Messaging API for SOCi’s Survey Product	USA	Customer Support
BetterMode	Customer service and community engagement platform	USA	Customer Support
ClickUp (Mango Technologies, Inc.)	Customer support and administration	USA	Customer Support
Cloudflare	Content delivery network used by SOCi to optimize content delivery.	Global Based on Customer’s User Locations	Content & Localization
Crossbeam	Sales enablement and data-sharing platform	USA	Sales
Deel	SOCi Engineering, Developer Support (hired via Deel, Inc)	Canada, Australia, Brazil, Mexico, Poland, Turkey, Ukraine, Lebanon, Jordan, Egypt, Estonia, Finland, Croatia, Ireland	Engineering
Elastic	Elastic Cloud SaaS product used for data storage and querying. Managed Elastic Search hosting. Support services, including performance of diagnostic measures and troubleshooting	USAEU	Cloud Infrastructure
Fullstory	In-product analytics	USA	Analytics & Monitoring
Gainsight	Internal Customer Relationship Management Platform	USA	CRM
Google Cloud Services	GC Hosting of SOCi Platform and Ignite/B1 Platforms	USA	Cloud Infrastructure
KMC MAG Solutions	SOCi Customer Success team (hired via KMC Solutions)	Philippines	Customer Support
Microsoft	Microsoft Hosting of Ignite/B! Platforms	USA	Cloud Infrastructure
New Relic	Application performance monitoring, infrastructure and network monitoring, and error capturing.	USA	Cloud Infrastructure
OpenAI	Generative AI features(for Customers purchasing SOCi Genius products/add-ons or SOCI Chat)	USA	AI & Machine Learning
Pendo	In-product notices	USA
Photosesh	Add-on professional Location photography services	USA	Professional Services
RainFocus	Event marketing and management platform	USA	Marketing & Advertising
Salesforce	Customer Support	USA	Customer Support
Securiti	Data rights request handling	USA
Snowflake	Database software and cloud data platform services	USA	Cloud Infrastructure
SOCi AI Canada	Sales and Account support	Canada (Ontario and British Columbia)	Sales
TTEC	Tier 1 Customer Support	Netherlands, Egypt	Customer Support
Twilio, Inc (dba Sendgrid)	Cloud Service Provider – In-App Email Delivery	USA	Cloud Infrastructure
Zendesk	Trouble Ticket System and Solution Articles Guide	USA	Customer Support

Data Processing Locations

USA

19 sub-processors

USAEU

2 sub-processors

Global Based on Customer’s User Locations

1 sub-processor

Canada, Australia, Brazil, Mexico, Poland, Turkey, Ukraine, Lebanon, Jordan, Egypt, Estonia, Finland, Croatia, Ireland

1 sub-processor

Philippines

1 sub-processor

Canada (Ontario and British Columbia)

1 sub-processor

Netherlands, Egypt

1 sub-processor

Frequently Asked Questions

How many sub-processors does Soci use?

Soci uses 26 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Soci's main sub-processors?

Soci's sub-processors include Amazon Web Services (AWS Hosting of SOCi Platform), Atlassian (Internal Project Management Platform), Bandwidth (SMS Messaging API for SOCi’s Survey Product), BetterMode (Customer service and community engagement platform), ClickUp (Mango Technologies, Inc.) (Customer support and administration), and 21 more.

Where does Soci process data?

Soci's sub-processors are located in USA, USAEU, Global Based on Customer’s User Locations, Canada, Australia, Brazil, Mexico, Poland, Turkey, Ukraine, Lebanon, Jordan, Egypt, Estonia, Finland, Croatia, Ireland, Philippines, Canada (Ontario and British Columbia), Netherlands, Egypt.