Name	Purpose	Location	Category
Amazon WebServices	Hosting services include compute, storage, backups and other services to support customer site operations	London, United Kingdom; Sydney, Australia; Virginia, United States	Cloud Infrastructure
Amazon WebServices	Cloud Service Provider	United States;UK, EU	Cloud Infrastructure
Atlassian	Support ticket management	Global (All Atlassian cloud across AWS regions)	Customer Support
Breezy HR	Recruitment and applicant tracking	US	Analytics & Monitoring
Canny	Product Feedback	US	Customer Support
Chatbase	AI Chat Agent	US	AI & Machine Learning
Cloudflare	WAF (Web Application Firewall)	US	Security & Identity
Cognism	Business lead platform	EU
Document 360	Help Centre / Knowledge Base	UK	Customer Support
DocuSign	Electronic signatures	US	Legal & Compliance
EDPO	Acts as EU representative under Art. 27 GDPR for entities outside the EU/EEA	Belgium (EU)	Security & Identity
FreshWorks Inc. (FreshDesk, FreshDesk Freddy)	Support ticket management and AI chatbot to assist in ticket management	Germany (EU)	AI & Machine Learning
Google	For Cloud customers using the Totara Mobile App only: Google Firebase is used to process Push Notifications	Sydney, Australia	Cloud Infrastructure
Google	Google Analytics captures aggregated metrics to improve product functionality	US	Analytics & Monitoring
HubSpot	Marketing automation tool and analytics	US	Analytics & Monitoring
LinkedIn	Analytics and advertising	US & Canada	Analytics & Monitoring
Microsoft	Corporate communication, storage, and productivity tools (0365)	US	Cloud Infrastructure
Microsoft Clarity	User experience (UX) analytics	US	Analytics & Monitoring
Nooks Communications	AI Enabled Sales Dialing Assistant	US	AI & Machine Learning
OpenAl	AI models in support of Totara's AI-powered features	US	AI & Machine Learning
Sage Intacct	Billing and Accounting	US	Payments & Billing
Syncari	CRM and marketing data unification	US	Marketing & Advertising
Workato	(Optional) Features are available that use Workato as middleware. Workato will only be a processor for sites with these features enabled.	US	Security & Identity

Data Processing Locations

14 sub-processors

London, United Kingdom; Sydney, Australia; Virginia, United States

1 sub-processor

United States;UK, EU

1 sub-processor

Global (All Atlassian cloud across AWS regions)

1 sub-processor

Belgium (EU)

1 sub-processor

Germany (EU)

1 sub-processor

Frequently Asked Questions

How many sub-processors does Totara use?

Totara uses 23 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Totara's main sub-processors?

Totara's sub-processors include Amazon WebServices (Hosting services include compute, storage, backups and other services to support customer site operations), Amazon WebServices (Cloud Service Provider), Atlassian (Support ticket management), Breezy HR (Recruitment and applicant tracking), Canny (Product Feedback), and 18 more.

Where does Totara process data?

Totara's sub-processors are located in US, London, United Kingdom; Sydney, Australia; Virginia, United States, United States;UK, EU, Global (All Atlassian cloud across AWS regions), EU, UK, Belgium (EU), Germany (EU).