Name	Purpose	Location	Category
Atlassian	Provides product status reports via email, SMS or RSS feed (status page)	United States, Germany, Ireland, Singapore, Australia	Communication
BeyondTrust	provides remote access (screen sharing) services used by our support teams	United States	Collaboration
Catamorphic Co. (LaunchDarkly)	feature management service used to enable/disable product functionality	United States
Cloudflare	content distribution, security, abuse prevention for web traffic	US, Global data center locations	Security & Identity
Docebo S.p.A	learning management solution	United States, Canada, United Kingdom, Ireland, Germany, Australia
Elastic	cloud services for data storage	Canada, Netherlands, Ireland	Cloud Infrastructure
Elastic Email	email service provider, provides scalable Application Programming Interface (API) used to send email notifications	United States, Canada, France	Communication
Five9	provides telephony services used by our support teams	United States	Communication
Fluid Topics	content delivery platform that hosts the TechDoc Hub and Genetec Developer sites.	United States	Engineering
Getbeamer	communicate product updates to customers and promote engagement by allowing feedback from customers	United States	Customer Support
Google LLC (Firebase)	provides mobile push notifications	Global data center locations	Communication
Mailgun	email service provider, provides scalable API (Application Programming Interface) used to send email notifications	United States	Communication
Microblink	Scanning of various identity documents, including driver’s licenses, national identity cards, passports and others	European Union	Security & Identity
Microsoft	Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage	United States, Canada, Australia, Netherlands, France, Ireland	Cloud Infrastructure
Mixpanel	Product analytics and usage metrics service	Netherlands	Analytics & Monitoring
MongoDB	cloud services for data storage	Canada, United States, Australia, Germany	Cloud Infrastructure
Parker Software Inc. (WhosOn)	provides chat services used by our support teams	United States	Customer Support
Redis Ltd. (Redis Cache)	Cloud service infrastructure	Canada, United States	Cloud Infrastructure
Splunk	used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports	Canada	Cloud Infrastructure
TeamViewer US	provides remote access (screen sharing) services used by our support teams	Germany, Austria	Collaboration
Twilio Inc. (SendGrid)	email service provider, provides scalable Application Programming Interface (API) used to send email notifications	United States, Canada	Communication

Data Processing Locations

United States

7 sub-processors

United States, Germany, Ireland, Singapore, Australia

1 sub-processor

US, Global data center locations

1 sub-processor

United States, Canada, United Kingdom, Ireland, Germany, Australia

1 sub-processor

Canada, Netherlands, Ireland

1 sub-processor

United States, Canada, France

1 sub-processor

Global data center locations

1 sub-processor

European Union

1 sub-processor

Frequently Asked Questions

How many sub-processors does Genetec use?

Genetec uses 21 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Genetec's main sub-processors?

Genetec's sub-processors include Atlassian (Provides product status reports via email, SMS or RSS feed (status page)), BeyondTrust (provides remote access (screen sharing) services used by our support teams), Catamorphic Co. (LaunchDarkly) (feature management service used to enable/disable product functionality), Cloudflare (content distribution, security, abuse prevention for web traffic), Docebo S.p.A (learning management solution), and 16 more.

Where does Genetec process data?

Genetec's sub-processors are located in United States, United States, Germany, Ireland, Singapore, Australia, US, Global data center locations, United States, Canada, United Kingdom, Ireland, Germany, Australia, Canada, Netherlands, Ireland, United States, Canada, France, Global data center locations, European Union.