Name	Purpose	Location	Category
Allego	Maintenance and operation of the production platform and underlying infrastructure	USA	Cloud Infrastructure
Amazon Web Services	Foundational platform hosting	USA (Virginia, Oregon), Germany	Cloud Infrastructure
Amplitude	Help system pageview tracking	USA	Analytics & Monitoring
AssemblyAI	Video and call transcription	USA, Ireland	Collaboration
Atlassian, Inc: Jira	Service/Support Management	USA
CheckSub	Optional Generative-AI capabilities	Ireland	AI & Machine Learning
ChurnZero	Measurement and in-app guidance	USA, UK, Ireland
Data Dog	Performance monitoring, application log monitoring	USA, EU	Analytics & Monitoring
EdgeNext (formerly ChinaCache)	Optional content replication for edge delivery to support content delivery performance	Wenzhou, China	Content & Localization
ExP Recruitment	Optional call coaching and feedback	UK, USA	Customer Support
Google: Firebase Crashlytics; Analytics	Mobile apps measurement	USA
Google: Workspace	Service/Support Management	USA, UK
IBM Cloud: IBM Watson	Video and call transcription	USA, Germany	Collaboration
MARZ VFX	Optional Generative-AI capabilities	Canada	AI & Machine Learning
MaxMind	GeoLocation Service	USA
Microsoft Azure	Video and call transcription analytics and certain other AI / analytics capabilities	USA (Virginia, California), Germany, Ireland, Netherlands	AI & Machine Learning
Microsoft Azure Open AI	Optional Generative-AI capabilities	USA (Quebec, Toronto), France	AI & Machine Learning
Microsoft: Power BI	Performance monitoring, application log monitoring	USA	Analytics & Monitoring
Microsoft: WOPI	Capability to Edit MS PowerPoint documents	USA	Business Operations
MT Captcha	Bot detection for Virtual Selling	USA
Optional bespoke customer reporting	Business contact information of users, select call data and associated metadata (pursuant to specific customer request)	USA	Security & Identity
Recall.ai	Optional web conference meeting recording	USA, EU
Refract Software	Maintenance and operation of the production platform and underlying infrastructure	UK	Cloud Infrastructure
Salesforce	Service/Support Management	USA
SendGrid	Email services	USA	Communication
Slack	Service/Support Management	USA
Synthesia	Optional Dialog Simulation	Ireland
Tavus	Optional Dialog Simulation (unscripted)	USA
Twilio	Optional Telephony services	USA, Ireland	Communication
WP Engine	Help system hosting	USA	Cloud Infrastructure
Zoom	Video conferencing tool that may be used for communication with customers during support calls	USA	Customer Support

Data Processing Locations

USA

15 sub-processors

USA, Ireland

2 sub-processors

Ireland

2 sub-processors

USA, EU

2 sub-processors

USA (Virginia, Oregon), Germany

1 sub-processor

USA, UK, Ireland

1 sub-processor

Wenzhou, China

1 sub-processor

UK, USA

1 sub-processor

Frequently Asked Questions

How many sub-processors does Allego use?

Allego uses 31 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Allego's main sub-processors?

Allego's sub-processors include Allego (Maintenance and operation of the production platform and underlying infrastructure), Amazon Web Services (Foundational platform hosting), Amplitude (Help system pageview tracking), AssemblyAI (Video and call transcription), Atlassian, Inc: Jira (Service/Support Management), and 26 more.

Where does Allego process data?

Allego's sub-processors are located in USA, USA, Ireland, Ireland, USA, EU, USA (Virginia, Oregon), Germany, USA, UK, Ireland, Wenzhou, China, UK, USA.