Name	Purpose	Location	Category
Adaptive Mobile	Prevention of illegal or unwanted communications over Twilio’s messaging services	USA	Communication
Amazon Bedrock - Anthropic Claude	Vendor for AI functionality in product	USA	AI & Machine Learning
Amazon Web Services	Streaming and interactive video	USA
Amazon Web Services	Infrastructure Provider providing hosting services and storage	USA or EU (Dublin) as selected by customers	Cloud Infrastructure
Amazon Web Services	Routing and transmission of emails	USA, EU	Communication
Amazon Web Services	Automation and storage services for marketing campaigns	USA	Cloud Infrastructure
Amazon Web Services	Text to speech functionality for customers using Amazon Polly, Amazon Comprehend, and Amazon Transcribe	USA	AI & Machine Learning
Amazon Web Services	Infrastructure Provider providing hosting services and storage	USA	Cloud Infrastructure
Clickhouse	Routing and transmission of emails	USA, EU	Communication
DataBank	Infrastructure Provider providing hosting services and storage	North America	Cloud Infrastructure
Datadog	Operational monitoring	USA	Analytics & Monitoring
Deepgram	Speech to text and text to speech APIs	USA	AI & Machine Learning
Digital Realty	Infrastructure Provider providing hosting services and storage	North America, EU	Cloud Infrastructure
DVELP/Sabio	Connectivity services to customer’s Google CCAI instance	UK, Belgium, Finland, Germany, Netherlands, and Poland
ElevenLabs	AI features as enabled by customer for the purpose of summarization and sentiment analysis	USA, EU	AI & Machine Learning
GoodData	Data analytics functionality for customers who have enabled the feature in Twilio Flex	USA	Analytics & Monitoring
Google	Data storage compute and queries	USA or EU (Zurich & London) as selected by Customers	Cloud Infrastructure
Google	Speech recognition functionality for customers who have enabled the feature on supported products	USA	Customer Support
Google RCS	Message delivery for outbound/inbound Twilio Verify services	USA, South America, Europe, Asia	Logistics & Delivery
Lumen	Infrastructure Provider providing hosting services and storage	North America	Cloud Infrastructure
Meta	Outbound/inbound message delivery	USA	Logistics & Delivery
Microsoft Azure	Speech recognition functionality for customers who have enabled the feature on supported products	USA, EU	Customer Support
OpenAI	Customer.AI features as enabled by customer for the purpose of summarization and sentiment analysis	USA	AI & Machine Learning
OpenAI	Customer.AI features as enabled by customer for the purpose of generating audiences	USA	AI & Machine Learning
OpenAI	Customer.AI features as enabled by customer for the purpose of summarization, sentiment analysis and disposition	USA	AI & Machine Learning
Snowflake	Automation and storage services for Marketing Campaigns	USA	Cloud Infrastructure
Temporal Cloud	Scheduling and execution of the customer defined workflows	USA	Collaboration
Twilio	Provision of the Twilio Services	USA
VoiceBase	Transcription services for customers who have enabled transcriptions on supported products	USA	Customer Support

Data Processing Locations

USA

18 sub-processors

USA, EU

4 sub-processors

North America

2 sub-processors

USA or EU (Dublin) as selected by customers

1 sub-processor

North America, EU

1 sub-processor

UK, Belgium, Finland, Germany, Netherlands, and Poland

1 sub-processor

USA or EU (Zurich & London) as selected by Customers

1 sub-processor

USA, South America, Europe, Asia

1 sub-processor

Frequently Asked Questions

How many sub-processors does Twilio use?

Twilio uses 29 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Twilio's main sub-processors?

Twilio's sub-processors include Adaptive Mobile (Prevention of illegal or unwanted communications over Twilio’s messaging services), Amazon Bedrock - Anthropic Claude (Vendor for AI functionality in product), Amazon Web Services (Streaming and interactive video), Amazon Web Services (Infrastructure Provider providing hosting services and storage), Amazon Web Services (Routing and transmission of emails), and 24 more.

Where does Twilio process data?

Twilio's sub-processors are located in USA, USA, EU, North America, USA or EU (Dublin) as selected by customers, North America, EU, UK, Belgium, Finland, Germany, Netherlands, and Poland, USA or EU (Zurich & London) as selected by Customers, USA, South America, Europe, Asia.