VIPRE

vipre.com &nearr;Cybersecurity

VIPRE Security Group provides advanced cyber security solutions focusing on email security, penetration testing, and endpoint protection.

18sub-processors

HeadquartersTampa, United States

Founded1994

Size201-1000

MarketB2B, SMB, Mid-Market

PublicPrivate

ProductsIntegrated Email Security, Advanced Threat Protection, Email Archiving, Endpoint Detection & Response, Endpoint Managed Detection & Response, Security Awareness Training, SafeSend, Encrypt.team, Endpoint Security

View source page &nearr;

By Category

Communication7

Customer Support5

Cloud Infrastructure3

Security & Identity3

All Sub-Processors

Name	Purpose	Location	Category
Amazon Web Services	The AWS environment supports a comprehensive range of email security and management services, including inbound and outbound email scanning, spool storage, and customer data handling. It also facilitates advanced phishing protection (via Phishing protection and Deeplink), email analytics, encrypted communications through SecureMail, and secure browsing with Remote Browser Isolation (RBI).	Germany	Cloud Infrastructure
Censornet	Filtering of Web Access requests and enforcement of policies (IP Address, User Name, email address of User, logs)	EU	Communication
Ebryx, Unipessoal LDA	Performing troubleshooting for VIPRE Services, provision of Managed Security Service for VIPRE customers who have purchased the VIPRE Endpoint Detection & Response (“EDR”) solution.	EU, Pakistan	Security & Identity
Google Compute Cloud	The Scanning of email attachments for the purpose of protection against malicious files and carry out behaviour analysis.	Germany	Communication
Logiva	Provisioning of a system mailbox designed to retrieve emails from Digital Post 3.0 and pass them through to the VIPRE Email filtering systems.	DK	Communication
Mercatus Ltd (formerly known as Terro Green Ltd)	Performing troubleshooting for VIPRE Services, handling online tickets, inbound calls, chats, and emails, documenting all customer communications in the Zendesk ticketing system, escalating tickets in a timely manner, interacting with technical leads for product-related issues and escalating to VIPRE engineers as needed	EU	Customer Support
Mercatus Ltd (formerly known as Terro Green Ltd)	Monitor malware and spam detection accuracy and performance, investigate false positives and false negatives, create new rules to detect missed malware, analyse detected malware to identify emerging trends and threats.	EU	Security & Identity
Sonian/Barracuda	Long term storage of emails/user access.	EU	Cloud Infrastructure
The Electric Mail Company	Long term storage of emails/user access.	Canada	Cloud Infrastructure
ThreatTrack Security	To analyse data to improve the spam filtering services provided by VIPRE. Metadata and email content of false positive and false negatives submitted for review by customers.	United States	Communication
ThreatTrack Security, Philippines	To analyse data to improve the spam filtering services provided by VIPRE. Metadata and email content of false positive and false negatives submitted for review by customers.	Philippines	Communication
Usersnap	Submission of customer/user feedback for product or beta feedback, bug reports, and ideas. Stores user’s email address, location of IP (e.g., city and state) OS, browser version, screen size and information user submits through the feedback forms.	Austria	Customer Support
VIPRE Security	Also stores meta data/log data of emails for VIPRE EMAIL Security	UK	Security & Identity
VIPRE Security Group, Inc (formerly known as ThreatTrack Security, Inc.)	Performing troubleshooting for VIPRE Services, handling online tickets, inbound calls, chats, and emails, documenting all customer communications in the Zendesk ticketing system, escalating tickets in a timely manner, interacting with technical leads for product-related issues and escalating to VIPRE engineers as needed	United States	Customer Support
VIPRE Security Group Philippines	To analyse data to improve the spam filtering services provided by VIPRE. Metadata and email content of false positive and false negatives submitted for review by customers.	Philippines	Communication
VIPRE Security Group Philippines, Inc (formerly known as ThreatTrack Security, Philippines, Inc)	Performing troubleshooting for VIPRE Services, handling online tickets, inbound calls, chats, and emails, documenting all customer communications in the Zendesk ticketing system, escalating tickets in a timely manner, interacting with technical leads for product-related issues and escalating to VIPRE engineers as needed	Philippines	Customer Support
Zendesk	Management of Support Tickets –data contained in support tickets (name, email address, attachments to tickets)	EU	Customer Support
Zscaler	Filtering of Web Access requests and enforcement of policies (IP Address, User Name, email address of User, logs)	EU	Communication

Data Processing Locations

6 sub-processors

Philippines

3 sub-processors

Germany

2 sub-processors

United States

2 sub-processors

EU, Pakistan

1 sub-processor

Canada

1 sub-processor

Austria

1 sub-processor

Frequently Asked Questions

How many sub-processors does VIPRE use?

VIPRE uses 18 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are VIPRE's main sub-processors?

VIPRE's sub-processors include Amazon Web Services (The AWS environment supports a comprehensive range of email security and management services, including inbound and outbound email scanning, spool storage, and customer data handling. It also facilitates advanced phishing protection (via Phishing protection and Deeplink), email analytics, encrypted communications through SecureMail, and secure browsing with Remote Browser Isolation (RBI).), Censornet (Filtering of Web Access requests and enforcement of policies (IP Address, User Name, email address of User, logs)), Ebryx, Unipessoal LDA (Performing troubleshooting for VIPRE Services, provision of Managed Security Service for VIPRE customers who have purchased the VIPRE Endpoint Detection & Response (“EDR”) solution.), Google Compute Cloud (The Scanning of email attachments for the purpose of protection against malicious files and carry out behaviour analysis.), Logiva (Provisioning of a system mailbox designed to retrieve emails from Digital Post 3.0 and pass them through to the VIPRE Email filtering systems.), and 13 more.

Where does VIPRE process data?

VIPRE's sub-processors are located in EU, Philippines, Germany, United States, EU, Pakistan, DK, Canada, Austria.