Name	Purpose	Location	Category
Amazon Web Services	Platform hosting and use of third party tools through Amazon Bedrock	United States/European Union	Cloud Infrastructure
Coalfire	SOC 2 & ISO auditor	United States	Security & Identity
Code42	Data loss prevention tool for workstations and G-Suite.	United States
CrowdStrike	Anti-virus	United States
dbt Labs	Data pipeline from UserTesting platform to cloud storage and data warehouse.	United States	Cloud Infrastructure
Firebase	Tool for mobile analytics, notifications and crash data collection	United States	Analytics & Monitoring
FiveTran	Data pipeline	United States	Data Processing & Storage
Google	Artificial intelligence features for the platform	United States	AI & Machine Learning
Liveblocks	Inter-platform user collaboration	United States	Collaboration
Mandiant	Forensic analysis	United States
MongoDB	Platform database	United States
Nightfall	Data loss prevention tool that integrates with Slack.	United States	Data Processing & Storage
Okta	Service for managing IDs, credentials, access and SSO	United States	Security & Identity
OpenAI OPCO	Artificial intelligence features for the platform	United States	AI & Machine Learning
Panisero	IT, system administration, and Business Support Services	France
Rev	Transcription	United States
Segment	Tool to track user journey through logged in and logged parts of the platform and supporting services	United States
Snowflake	Datawarehouse	United States	Data Processing & Storage
Teston	IT, system administration, and Business Support Services	Norway
Teston	IT, system administration, and Business Support Services	Germany
User Interviews	IT, system administration, and Business Support Services	United States
User Testing	IT, system administration, and Business Support Services	United Kingdom
User Testing Singapore	IT, system administration, and Business Support Services	Singapore
UserTesting Technologies	IT, system administration, and Business Support Services	United Kingdom
UserTesting Technologies	IT, system administration, and Business Support Services	United States
UserTesting Technologies Canada	IT, system administration, and Business Support Services	Canada
UserZoom	IT, system administration, and Business Support Services	Germany
UserZoom Spain, SLU	IT, system administration, and Business Support Services	Spain
UserZoom Technologies	IT, system administration, and Business Support Services	United States
Zoom	Live Conversation support	United States

Data Processing Locations

United States

20 sub-processors

Germany

2 sub-processors

United Kingdom

2 sub-processors

United States/European Union

1 sub-processor

France

1 sub-processor

Norway

1 sub-processor

Singapore

1 sub-processor

Canada

1 sub-processor

Frequently Asked Questions

How many sub-processors does UserTesting use?

UserTesting uses 30 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are UserTesting's main sub-processors?

UserTesting's sub-processors include Amazon Web Services (Platform hosting and use of third party tools through Amazon Bedrock), Coalfire (SOC 2 & ISO auditor), Code42 (Data loss prevention tool for workstations and G-Suite.), CrowdStrike (Anti-virus), dbt Labs (Data pipeline from UserTesting platform to cloud storage and data warehouse.), and 25 more.

Where does UserTesting process data?

UserTesting's sub-processors are located in United States, Germany, United Kingdom, United States/European Union, France, Norway, Singapore, Canada.