Name	Purpose	Location	Category
Amazon Web Services	Hosting service	USA	Cloud Infrastructure
Cloudflare	Provides services related to the security of UI’s platform, including DNS, CAPTCHA, and firewall services	USA	Cloud Infrastructure
Dropbox Sign	Facilitates document signing between Researchers and Participants in UI’s platform	USA	Legal & Compliance
Elastic Cloud	Enables search and filtering functionality on UI’s platform	USA
Fivetran	Transfers data from UI’s platform to AWS for storage	USA	Cloud Infrastructure
Heroku	Hosts UI’s production, staging and test environment databases	USA
Mailchimp	Sends transactional emails to Researchers	USA	Communication
Nylas	Manages calendar syncing between UI’s platform and third-party calendar providers	USA	Automation & Integration
Paragon	Provides an embedded Integration Platform as a Service that enables Researchers to sync data between UI’s platform and third-party data sources	USA	Automation & Integration
Postmark	Sends transactional emails to Researchers and Participants	USA	Communication
Tremendous	Facilitates provisions of incentive payments to Participants	USA	Payments & Billing
Twilio	Sends SMS messages to Participants on behalf of Researchers	USA	Communication
Zendesk	Provides email and chat support to Researchers and Participants	USA	Customer Support

Data Processing Locations

USA

13 sub-processors

Frequently Asked Questions

How many sub-processors does Userinterviews use?

Userinterviews uses 13 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Userinterviews's main sub-processors?

Userinterviews's sub-processors include Amazon Web Services (Hosting service), Cloudflare (Provides services related to the security of UI’s platform, including DNS, CAPTCHA, and firewall services), Dropbox Sign (Facilitates document signing between Researchers and Participants in UI’s platform), Elastic Cloud (Enables search and filtering functionality on UI’s platform), Fivetran (Transfers data from UI’s platform to AWS for storage), and 8 more.

Where does Userinterviews process data?

Userinterviews's sub-processors are located in USA.