Name	Purpose	Location	Category
Amazon Web Services	Cloud infrastructure provider for SurveySparrow.	India (Mumbai), USA (Virginia), Canada (Central), EU (Frankfurt), UK (London), UAE (Dubai), and Australia(Sydney) depending on customer preference	Cloud Infrastructure
Azure OpenAI	Artificial Intelligence & Machine Learning	Europe	AI & Machine Learning
Google Translate	Survey and Response Translation provider for SurveySparrow	United States, Europe	Customer Support
Heap Analytics	A web based analytics tool used to track App level events.	United States	Analytics & Monitoring
HubSpot	This is our internal CRM tool used to keep our customer contact details and communications up to date.	United States	Communication
Logz.io	Managing the logs created in SurveySparow	United States, Europe	Customer Support
Matomo	An web based analytics tool used to track App events and measure user action on the product including page views, taps, swipes etc. This is an open-source tool hosted and managed directly by SurveySparrow. No third-party data access.	United States	Analytics & Monitoring
Newrelic	To monitor the performance of the application and tune it.	United States, Europe
Open AI	Machine Learning & Text Analytics	United States	AI & Machine Learning
Sendgrid	Sending out Emails	United States	Communication
Sparkpost	Sending out emails	United States, Europe	Communication
Stripe	Subscription is managed by Stripe	United States	Payments & Billing
Twilio	SMS share utilizes Twilio to deliver messages	United States	Communication
Zendesk	Internal cloud based customer support tool which is used to keep our customer contact details and communications up to date as part of the provision of our services.	United States	Cloud Infrastructure
Zipy.ai	User session analytics & debugging	United States	Analytics & Monitoring

Data Processing Locations

United States

9 sub-processors

United States, Europe

4 sub-processors

India (Mumbai), USA (Virginia), Canada (Central), EU (Frankfurt), UK (London), UAE (Dubai), and Australia(Sydney) depending on customer preference

1 sub-processor

Europe

1 sub-processor

Frequently Asked Questions

How many sub-processors does SurveySparrow use?

SurveySparrow uses 15 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are SurveySparrow's main sub-processors?

SurveySparrow's sub-processors include Amazon Web Services (Cloud infrastructure provider for SurveySparrow.), Azure OpenAI (Artificial Intelligence & Machine Learning), Google Translate (Survey and Response Translation provider for SurveySparrow), Heap Analytics (A web based analytics tool used to track App level events.), HubSpot (This is our internal CRM tool used to keep our customer contact details and communications up to date.), and 10 more.

Where does SurveySparrow process data?

SurveySparrow's sub-processors are located in United States, United States, Europe, India (Mumbai), USA (Virginia), Canada (Central), EU (Frankfurt), UK (London), UAE (Dubai), and Australia(Sydney) depending on customer preference, Europe.