Name	Purpose	Location	Category
Amazon Web Services	All hosting, including the Shorthand marketing pages, Shorthand web application and customers' stories hosted by Shorthand, access logs	US	Cloud Infrastructure
Anthropic	AI/machine learning services provider.	US	AI & Machine Learning
Apollo	Sales intelligence and data enrichment platform.	US	Sales
Bettermode (formerly Tribe)	A platform used for Shorthand's Master The Craft Community. Users join the community by creating an account.	Canada/US
Campaign Monitor	Email communication, including sign up, newsletter, tips and automated functions such as password reset requests	US	Communication
Chargebee	Subscription billing service	US	Payments & Billing
ChartMogul	Subscription analytics platform.	European Union	Analytics & Monitoring
Cloudinary	Cloud video and image optimization	US	Cloud Infrastructure
Coefficient	Data integration, live data syncing, and automated reporting between business intelligence tools.	US	Analytics & Monitoring
Crossbeam	Account mapping and co-marketing.	US	Marketing & Advertising
Datadog	Application Performance Monitoring, Error Monitoring, Server Infrastructure Monitoring	US	Cloud Infrastructure
DeepL	Machine translations and multiple language support.	Germany (data processed in Finland)	Content & Localization
Elevio	Customer support platform - Shorthand Knowledge Base and ticketing system	Australia, US	Customer Support
Fivetran	Automated data integration platform. Aggregates data from other subprocessors into a centralised location.	US	Security & Identity
Front	Shared inbox application - all email communication	US, Europe (Ireland)	Communication
FullStory	Random sampling of interaction recording for testing and design optimisation	US
GitHub	Software development platform, AI coding assistance	US	AI & Machine Learning
Google	Analytics, spam protection, Gmail, Docs, Drive, Calendar	US	Analytics & Monitoring
Linear	Project management and issue tracking platform for development workflow management and team collaboration.	US	Analytics & Monitoring
LogRocket	Sampling of interaction recording to assist user experience analysis and error diagnosis.	US
Mixpanel	Usage analytics	US	Analytics & Monitoring
New Relic	Application Performance Monitoring, Error Monitoring, Server Infrastructure Monitoring	US, EU	Cloud Infrastructure
OpenAI	The provider is used to power AI features (e.g. auto layout).	US	AI & Machine Learning
Pipedrive	Sales CRM and pipeline management	Frankfurt	CRM
Sentry	Application Error Monitoring	US	Analytics & Monitoring
Slack	Internal messaging/collaboration system, user event logs	US	Communication
Stripe	Credit Card processing	US
Surfe	Contact data enrichment.	European Union	Data Processing & Storage
Twilio	Communication API for SMS enabling customers to send story previews to any mobile device	US	Communication
Userpilot	Onboarding information and product tours, product announcements	US	HR & People
Xero	Accounting and billing	US	Payments & Billing

Data Processing Locations

23 sub-processors

European Union

2 sub-processors

Canada/US

1 sub-processor

Germany (data processed in Finland)

1 sub-processor

Australia, US

1 sub-processor

US, Europe (Ireland)

1 sub-processor

US, EU

1 sub-processor

Frankfurt

1 sub-processor

Frequently Asked Questions

How many sub-processors does Shorthand Support use?

Shorthand Support uses 31 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Shorthand Support's main sub-processors?

Shorthand Support's sub-processors include Amazon Web Services (All hosting, including the Shorthand marketing pages, Shorthand web application and customers' stories hosted by Shorthand, access logs), Anthropic (AI/machine learning services provider.), Apollo (Sales intelligence and data enrichment platform.), Bettermode (formerly Tribe) (A platform used for Shorthand's Master The Craft Community. Users join the community by creating an account.), Campaign Monitor (Email communication, including sign up, newsletter, tips and automated functions such as password reset requests), and 26 more.

Where does Shorthand Support process data?

Shorthand Support's sub-processors are located in US, European Union, Canada/US, Germany (data processed in Finland), Australia, US, US, Europe (Ireland), US, EU, Frankfurt.