Name	Purpose	Location	Category
Cronofy	Only used for those customers who wish to synchronize calendars with on-premises MS Exchange calendars systems	UK, United States, EU	Automation & Integration
Elastic	Service log collection	EU/EEA (Netherlands)
Google	Only used for those customers who wish to synchronize calendars with Google Workplace calendaring	United States	Automation & Integration
Google Cloud Platform	Pexip Service points of presence (PoPs) for Google Meet Gateway Service, Microsoft Teams Integration, Virtual data center services and Pexip Service VMR hosting	Registrar and Media Relay services — EU/EEA, UK, US East, US West, Canada, Brazil, Singapore, Japan, Australia.	Cloud Infrastructure
Mailchimp	Service announcements	United States
Mailchimp / Mandrill	Email notifications and reminders are sent via Mandrill	United States	Communication
Microsoft Azure	Pexip Service points of presence (PoPs) for Microsoft Teams CVI Service	Microsoft Teams integration — EU/EEA, UK, US East, US West, Singapore, Japan, Australia.
Microsoft Azure	Virtual data center services	EU/EEA (The Netherlands)	Cloud Infrastructure
Mividas	Support for Pexip Enhanced Room Management (ERM) and Mividas Rooms	EU/EEA (Sweden)
NetApp	Database support	Australia, New Zealand, EEA, UK.
Pexip	Commercial, Engineering, Support	United Kingdom	Engineering
Pexip	Headquarter, Commercial, Engineering, Support	Norway	Engineering
Pexip	Commercial, Support	United States
Pexip Australia	Commercial, Support	Australia
Pexip Belgium	Commercial, Engineering, Support (related to Pexip Engage services)	Belgium	Engineering
Pexip France	Commercial	France
Pexip Germany	Commercial	Germany
Pexip Italy	Commercial	Italy
Pexip Japan GK	Commercial	Japan
Pexip Netherlands	Commercial	Netherlands
Pexip Singapore	Commercial	Singapore
Pexip Spain	Commercial	Spain
Sentry.io	Error and performance monitoring of the Engage platform	EEA and United States	Analytics & Monitoring
Sentry.io	Error and performance monitoring	EEA, United States	Analytics & Monitoring
Spryng	SMS messages	EU (Germany) and Worldwide based on Network Operator	Communication
Twilio	SMS messages are sent via Twilio	EU	Communication
Twilio	SendGrid Email Services	EEA, United States, Switzerland	Communication
Zendesk	Service support and helpdesk	EU/EEA (Ireland, Germany)	Customer Support
Zendesk	Service support and helpdesk	EU/EEA (Ireland, Germany)	Customer Support

Data Processing Locations

United States

4 sub-processors

EU/EEA (Ireland, Germany)

2 sub-processors

UK, United States, EU

1 sub-processor

EU/EEA (Netherlands)

1 sub-processor

Registrar and Media Relay services — EU/EEA, UK, US East, US West, Canada, Brazil, Singapore, Japan, Australia.

1 sub-processor

Microsoft Teams integration — EU/EEA, UK, US East, US West, Singapore, Japan, Australia.

1 sub-processor

EU/EEA (The Netherlands)

1 sub-processor

EU/EEA (Sweden)

1 sub-processor

Frequently Asked Questions

How many sub-processors does Pexip Service Help use?

Pexip Service Help uses 29 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Pexip Service Help's main sub-processors?

Pexip Service Help's sub-processors include Cronofy (Only used for those customers who wish to synchronize calendars with on-premises MS Exchange calendars systems), Elastic (Service log collection), Google (Only used for those customers who wish to synchronize calendars with Google Workplace calendaring), Google Cloud Platform (Pexip Service points of presence (PoPs) for Google Meet Gateway Service, Microsoft Teams Integration, Virtual data center services and Pexip Service VMR hosting), Mailchimp (Service announcements), and 24 more.

Where does Pexip Service Help process data?

Pexip Service Help's sub-processors are located in United States, EU/EEA (Ireland, Germany), UK, United States, EU, EU/EEA (Netherlands), Registrar and Media Relay services — EU/EEA, UK, US East, US West, Canada, Brazil, Singapore, Japan, Australia., Microsoft Teams integration — EU/EEA, UK, US East, US West, Singapore, Japan, Australia., EU/EEA (The Netherlands), EU/EEA (Sweden).