Name	Purpose	Location	Category
Amazon Web Services	Cloud service provider and customer data storage platform	United States	Cloud Infrastructure
Anthropic	Provider for backend support of AI-enabled functionality. No Customer Data will be used to train or improve Anthropic’s artificial intelligence models. Anthropic does not store Customer Data sent through the API on their platform.	United States	AI & Machine Learning
Crescendo (formerly PartnerHero)	The subprocessor only has access to Customer Data in the course of customer-initiated support cases.	United States / Philippines / Honduras	Security & Identity
Crusoe	Cloud service provider	United States	Cloud Infrastructure
Google Cloud Platform	Cloud service provider	United States	Cloud Infrastructure
Intercom	Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool.	United States	AI & Machine Learning
OneSignal	Customer engagement and push notifications.	United States	Customer Support
OpenAI	Provider for evaluating the effectiveness of our Large Language Models (LLM). The provider is used to provide input on whether product feature(s) may contain harmful information. No Customer Data will be used to train or improve OpenAI’s artificial intelligence models. OpenAI does not store Customer Data sent through the API on their platform.	United States	AI & Machine Learning
Research Transcriptions	Provider for annotating training and evaluation data for our product features.	United States
SendGrid	Email communications	United States	Communication
Slack	Internal messaging platform for communications.	United States	Communication
Stripe	Cloud-based Payment Processing	United States	Cloud Infrastructure
Workato	Provider for building automations and integrations.	United States	Automation & Integration
Zendesk	Cloud-based customer support services. Personal data may be contained in the customer support tickets.	United States	Cloud Infrastructure
Zuora	Subscription Management & Billing	United States	Payments & Billing

Data Processing Locations

United States

14 sub-processors

United States / Philippines / Honduras

1 sub-processor

Frequently Asked Questions

How many sub-processors does Otter.ai use?

Otter.ai uses 15 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Otter.ai's main sub-processors?

Otter.ai's sub-processors include Amazon Web Services (Cloud service provider and customer data storage platform), Anthropic (Provider for backend support of AI-enabled functionality. No Customer Data will be used to train or improve Anthropic’s artificial intelligence models. Anthropic does not store Customer Data sent through the API on their platform.), Crescendo (formerly PartnerHero) (The subprocessor only has access to Customer Data in the course of customer-initiated support cases.), Crusoe (Cloud service provider), Google Cloud Platform (Cloud service provider), and 10 more.

Where does Otter.ai process data?

Otter.ai's sub-processors are located in United States, United States / Philippines / Honduras.