Name	Purpose	Location	Category
Ably Realtime	Message delivery service to support real-time delivery of messages via messenger products	USA	Logistics & Delivery
Ably Realtime	Message delivery service to support real-time delivery of messages via messenger products	Australia	Logistics & Delivery
Ably Realtime	Message delivery service to support real-time delivery of messages via messenger products	EU	Logistics & Delivery
Amazon Web Services	Hosting, storage and processing (including AI processing) of Customer Data	USA	Cloud Infrastructure
Amazon Web Services (AWS)	Hosting, storage and processing (including AI processing) of Customer Data	Ireland	Cloud Infrastructure
Amazon Web Services (AWS)	Hosting, storage and processing (including AI processing) of Customer Data	Australia	Cloud Infrastructure
Anthropic	AI processing	USA	AI & Machine Learning
Anthropic	AI processing	USA	AI & Machine Learning
Cloudflare	Transport Layer Security (“TLS”) protection for customers using a custom domain to host their Intercom Articles	USA	Security & Identity
Cloudflare	Transport Layer Security (“TLS”) protection for customers using a custom domain to host their Intercom Articles	Australia	Security & Identity
Cloudflare	Transport Layer Security (“TLS”) protection for customers using a custom domain to host their Intercom Articles	Ireland	Security & Identity
Eleven Labs	AI processing (text to speech)	USA	AI & Machine Learning
Eleven Labs	AI processing (text to speech)	USA	AI & Machine Learning
Eleven Labs	AI processing (text to speech)	EU	AI & Machine Learning
Google	AI processing	USA	AI & Machine Learning
Google	AI processing	EU	AI & Machine Learning
Google	AI processing	USA	AI & Machine Learning
Intercom	Service and support	USA
Intercom	Service and support	Ireland
Intercom Software Australia	Service and support	Australia
Intercom Software UK	Service and support	UK
Mailgun Technologies	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services.	Belgium	Communication
Mailgun Technologies	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services	USA	Communication
Message Systems, Inc. (d/b/a Sparkpost)	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services.	EU	Communication
Message Systems, Inc. (d/b/a Sparkpost)	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services	USA	Communication
Message Systems, Inc. (d/b/a Sparkpost)	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services.	USA	Communication
Microsoft	AI processing	EU	AI & Machine Learning
Microsoft	AI processing	USA	AI & Machine Learning
OpenAI	AI processing	USA	AI & Machine Learning
OpenAI	AI processing	EU	AI & Machine Learning
OpenAI	AI processing	USA	AI & Machine Learning
PlanetScale	Database storage and caching	Australia	Cloud Infrastructure
PlanetScale	Database storage and caching	Ireland	Cloud Infrastructure
PlanetScale	Database storage and caching	USA	Cloud Infrastructure
Snowflake	Data warehouse services and processing (including AI processing)	USA	AI & Machine Learning
Snowflake	Data warehouse services and processing (including AI processing)	Australia	AI & Machine Learning
Twilio	SMS and Phone functionality	USA	Communication
Twilio	SMS and Phone functionality	USA	Communication

Data Processing Locations

USA

20 sub-processors

Australia

6 sub-processors

Ireland

4 sub-processors

1 sub-processor

Belgium

1 sub-processor

Frequently Asked Questions

How many sub-processors does Intercom use?

Intercom uses 38 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Intercom's main sub-processors?

Intercom's sub-processors include Ably Realtime (Message delivery service to support real-time delivery of messages via messenger products), Ably Realtime (Message delivery service to support real-time delivery of messages via messenger products), Ably Realtime (Message delivery service to support real-time delivery of messages via messenger products), Amazon Web Services (Hosting, storage and processing (including AI processing) of Customer Data), Amazon Web Services (AWS) (Hosting, storage and processing (including AI processing) of Customer Data), and 33 more.

Where does Intercom process data?

Intercom's sub-processors are located in USA, Australia, EU, Ireland, UK, Belgium.