InMoment

inmoment.com &nearr;Customer Experience Management

InMoment provides integrated customer experience solutions that capture and analyze feedback to improve business outcomes.

56sub-processors

HeadquartersSalt Lake City, United States

Founded2012

Size201-1000

MarketB2B, Enterprise, Mid-Market

PublicPrivate

ProductsCustomer Experience Management Platform, Feedback Management Software, AI-Powered Insights, Surveys, Digital Listening, Reputation Management, Conversational Intelligence, Omnichannel Insights, Customer Feedback Management

View source page &nearr;

By Category

Uncategorized17

Cloud Infrastructure14

Customer Support9

Analytics & Monitoring9

Communication4

Logistics & Delivery2

Automation & Integration1

All Sub-Processors

Name	Purpose	Location	Category
Acoustic	Email Service Provider (Survey Invitations)	USA	Customer Support
Airbrake	System monitoring	USA	Analytics & Monitoring
Amazon Web Services	Data hosting	USA	Cloud Infrastructure
Amazon Web Services EMEA	Data hosting	Luxembourg	Cloud Infrastructure
Appcues	Customer engagement	USA	Customer Support
Broadband Dynamics	Telephony services	USA	Communication
Clicksend	Email Service Provider (Survey Invitations)	Australia	Customer Support
ClickTale/Content Square	Survey session recording	France	Customer Support
CloudAMQP	Cloud data processing management	Sweden	Cloud Infrastructure
DIY Surveys Ltd (fka OnePoint Global Limited)	Survey invitations via SMS dispatch and/or chat solutions such as WhatsApp	UK	Customer Support
Elastic	Data hosting	USA	Cloud Infrastructure
Elastic	Data analytics	USA	Analytics & Monitoring
Empathica	Support, operations, and maintenance of InMoment’s products and services	Canada
Flexential Colorado	Data hosting	USA	Cloud Infrastructure
Futurlytic Private	Program support	India
GemSeek Consulting	Program Support	Bulgaria
Getronics Germany	Data hosting	Germany	Cloud Infrastructure
Global Data Collection Company	Market research telephone interviews, transcriptions, and translations	UK	Communication
Global Data Collection Company West	Market research telephone interviews, transcriptions, and translations	USA	Communication
Google	Data hosting, translation, and analytics	USA	Cloud Infrastructure
Grafana Labs	System monitoring	USA	Analytics & Monitoring
Greens	Market research postal services	UK	Logistics & Delivery
Heap Analytics	System monitoring	USA	Analytics & Monitoring
Hetzner	Data hosting	Germany	Cloud Infrastructure
Holistics	Cloud data reporting management	USA	Cloud Infrastructure
InMoment	Support, operations, and maintenance of InMoment’s products and services	UK
InMoment	Support, operations, and maintenance of InMoment’s products and services	USA
InMoment	Support, operations, and maintenance of InMoment’s products and services	Germany
InMoment	Support, operations, and maintenance of InMoment’s products and services	Australia
InMoment	Support, operations, and maintenance of InMoment’s products and services	Singapore
InMoment Holdings	Support, operations, and maintenance of InMoment’s products and services	USA
InMoment Research	Support, operations, and maintenance of InMoment’s products and services	USA
Klipfolio	Cloud customer and reporting data management	Canada	Cloud Infrastructure
Lexalytics	Support, operations, and maintenance of InMoment’s products and services	USA
Mailjet	Email Service Provider (Survey Invitations and platform messages)	France	Customer Support
Mailjet Saas	Email Service Provider (Survey Invitations and platform messages)	UK	Customer Support
Mail Works II	Market research postal services	USA	Logistics & Delivery
MCX Australia	Support, operations, and maintenance of InMoment’s products and services	Australia
Microsoft	Data hosting	USA	Cloud Infrastructure
Mixpanel	Data analytics	USA	Analytics & Monitoring
mTab	Data analytics	USA	Analytics & Monitoring
NewRelic	System monitoring and debugging	USA	Analytics & Monitoring
Pantheon	IT automation	USA	Automation & Integration
Persistent Systems	Program support	India
Review Trackers	Support, operations, and maintenance of InMoment’s products and services	USA
SendGrid	Email Service Provider (Survey Invitations and platform messages)	USA	Customer Support
Sentry	Performance monitoring	USA	Analytics & Monitoring
Snowflake	Support for data hosting	USA	Cloud Infrastructure
Sohosquared	Tech services and program insights	USA
Stonly	Product tours, platform banners, and knowledge center	USA
Techdrop Labs Inc (Sendwithus)	Email delivery management	USA	Communication
TierPoint	Data hosting	USA	Cloud Infrastructure
Twilio	Email and SMS Service Provider (Survey Invitations)	USA	Customer Support
Unitas Global, Inc. / Equinix	Data hosting	USA	Cloud Infrastructure
Voxpopme	Capture, transcription, and analytics for recorded videos	UK	Analytics & Monitoring
Wootric	Support, operations, and maintenance of InMoment’s products and services	USA

Data Processing Locations

USA

34 sub-processors

6 sub-processors

Australia

3 sub-processors

Germany

3 sub-processors

France

2 sub-processors

Canada

2 sub-processors

India

2 sub-processors

Luxembourg

1 sub-processor

Frequently Asked Questions

How many sub-processors does InMoment use?

InMoment uses 56 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are InMoment's main sub-processors?

InMoment's sub-processors include Acoustic (Email Service Provider (Survey Invitations)), Airbrake (System monitoring), Amazon Web Services (Data hosting), Amazon Web Services EMEA (Data hosting), Appcues (Customer engagement), and 51 more.

Where does InMoment process data?

InMoment's sub-processors are located in USA, UK, Australia, Germany, France, Canada, India, Luxembourg.