Question 1

How many sub-processors does Indigo use?

Accepted Answer

Indigo uses 10 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

Question 2

What are Indigo's main sub-processors?

Accepted Answer

Indigo's sub-processors include Amazon Web Services (Hosting of the platform, databases and data storage), Audiocodes (Telephony service platform), ElevenLabs (Speech transcription and synthesis), Google Cloud Platform (Computational resources and virtual machines for AI services), IBM Cloud (Hosting of the platform and databases), and 5 more.

Question 3

Where does Indigo process data?

Accepted Answer

Indigo's sub-processors are located in Frankfurt (EU), France (EU), Germany (EU), Poland (EU), Ireland (EU), Germany, France (EU).

Name	Purpose	Location	Category
Amazon Web Services	Hosting of the platform, databases and data storage	Frankfurt (EU)	Cloud Infrastructure
Audiocodes	Telephony service platform	Germany (EU)	Communication
ElevenLabs	Speech transcription and synthesis	Poland (EU)
Google Cloud Platform	Computational resources and virtual machines for AI services	Frankfurt (EU)	AI & Machine Learning
IBM Cloud	Hosting of the platform and databases	Frankfurt (EU)	Cloud Infrastructure
LiveKit	Voice interface provider	France (EU)	Communication
Microsoft Ireland Operations	Hosting of the platform and databases. Using AI services to generate responses	Ireland (EU)	Cloud Infrastructure
Nebuly	Extraction of advanced insights from aggregated conversations	France (EU)
Neon	Managed database	Frankfurt (EU)	Cloud Infrastructure
WA SMART	Automated messaging, notifications, and customer care via WhatsApp Business API	Germany, France (EU)	Communication

Indigo

By Category

All Sub-Processors

Data Processing Locations

Frequently Asked Questions