Gainsight

gainsight.com &nearr;Customer Success/SaaS

Gainsight provides customer success solutions to help companies retain and grow their customer base by leveraging data and analytics.

41sub-processors

HeadquartersSan Francisco, United States

Founded2013

Size201-1000

MarketB2B

PublicPrivate

ProductsCustomer Success Software, Churn Risk Management, Renewal Forecasting, Customer Journey Automation, Product Analytics, Customer Communities, Training & Certifications, AI-driven Insights, Engagement Tools, Retention Strategies

View source page &nearr;

By Category

Cloud Infrastructure14

Customer Support10

Analytics & Monitoring6

Uncategorized4

Collaboration2

Automation & Integration2

Security & Identity1

AI & Machine Learning1

Communication1

All Sub-Processors

Name	Purpose	Location	Category
Algolia	Data Host for Search Capabilities	San Francisco, CA, USA
Amazon Web Services	Cloud Service Provider	Seattle, WA, USA	Cloud Infrastructure
Amazon Web Services	Cloud Service Provider	Seattle, WA, USA	Cloud Infrastructure
Amazon Web Services EMEA	Cloud Service Provider	Dublin, Ireland	Cloud Infrastructure
Auth0	Authentication Platform	Bellevue, WA, USA	Security & Identity
Box	Content Management and File Sharing	Redwood City, CA, USA	Collaboration
Datadog	Application Monitoring	New York, NY, USA	Analytics & Monitoring
Forethought Technologies	AI-powered customer service and support automation platform	San Francisco, CA, USA	AI & Machine Learning
Fullstory	User Interface	Atlanta, GA, USA
Functional Software, Inc. (Sentry)	Application Monitoring	San Francisco, CA, USA	Analytics & Monitoring
Gainsight Israel Ltd. (f/k/a Aptrinsic Ltd.)	Technical and Customer Support	San Francisco, CA, USA	Customer Support
Gainsight Software Private	Technical and Customer Support	Hyderabad, India	Customer Support
Gainsight UK	Technical and Customer Support	London, U.K.	Customer Support
Google	Cloud Service Provider for Certain Generative Artificial Intelligence features	Mountain View, CA, USA	Cloud Infrastructure
Google	Cloud Computing; Back-up Cloud Service Provider; Web service	Mountain View, CA, USA	Cloud Infrastructure
Google	Cloud Computing; Back-up Cloud Service Provider; Data Analytics Provider; Web service	Mountain View, CA, USA	Cloud Infrastructure
Google	Anonymizes IP addresses and provides application usage analytics	Mountain View, CA, USA	Analytics & Monitoring
Google Cloud EMEA	Back-up Cloud Service Provider	Dublin, Ireland	Cloud Infrastructure
inSided	Technical and Customer Support	Amsterdam, The Netherlands	Customer Support
International Business Machines Corporation (IBM)	Cloud Service Provider for Certain Generative Artificial Intelligence features.	Yorktown Heights, NY, USA	Cloud Infrastructure
International Business Machines Corporation (IBM)	Natural Language Processing and Cloud Service Provider	Yorktown Heights, NY, USA	Cloud Infrastructure
LongTail Ad Solutions, Inc. d/b/a JW Platform	Video hosting and streaming services	New York, NY, USA	Cloud Infrastructure
Looker Data Sciences	Analytics	Mountain View, CA, USA	Analytics & Monitoring
Microsoft	Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services	Redmond, WA, USA	Cloud Infrastructure
nCloud Integrators	Integration Services	Powell, OH, USA	Automation & Integration
New Relic	Application Monitoring	San Francisco, CA, USA	Analytics & Monitoring
Northpass	Technical and Customer Support	San Francisco, CA, USA	Customer Support
Northpass Sp. z.o.o	Technical and Customer Support	Wroclaw, Poland	Customer Support
OpenAI	Cloud Service Provider for Certain Generative Artificial Intelligence features	San Francisco, CA, USA	Cloud Infrastructure
Retell AI	Cloud-based AI voice agent development and deployment platform	Saratoga, CA, USA	Cloud Infrastructure
Rivery Technologies	Integrate Gainsight CS with multiple source systems using Rivery as the Extract and Load vehicle	New York, NY, USA	Automation & Integration
Salesforce	Cloud Service Provider	San Francisco, CA, USA	Cloud Infrastructure
Skilljar	Technical and Customer Support	San Francisco, CA, USA	Customer Support
Slack	IT Support Chat	San Francisco, CA, USA
Snowflake	Data Warehousing	Bozeman, MT, USA
Staircase AI	Technical and Customer Support	San Francisco, CA, USA	Customer Support
Staircase Technologies	Technical and Customer Support	Herzliya, Israel	Customer Support
Sumologic	Log Management and Analytics	Redwood City, CA, USA	Analytics & Monitoring
Twilio, Inc. (formerly Sendgrid)	Email Service Provider	San Francisco, CA, USA	Communication
Workato	Workflow and Integration Processing	Mountain View, CA, USA	Collaboration
Zendesk	Customer Service Software	San Francisco, CA, USA	Customer Support

Data Processing Locations

San Francisco, CA, USA

13 sub-processors

Mountain View, CA, USA

6 sub-processors

New York, NY, USA

3 sub-processors

Seattle, WA, USA

2 sub-processors

Dublin, Ireland

2 sub-processors

Redwood City, CA, USA

2 sub-processors

Yorktown Heights, NY, USA

2 sub-processors

Bellevue, WA, USA

1 sub-processor

Frequently Asked Questions

How many sub-processors does Gainsight use?

Gainsight uses 41 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Gainsight's main sub-processors?

Gainsight's sub-processors include Algolia (Data Host for Search Capabilities), Amazon Web Services (Cloud Service Provider), Amazon Web Services (Cloud Service Provider), Amazon Web Services EMEA (Cloud Service Provider), Auth0 (Authentication Platform), and 36 more.

Where does Gainsight process data?

Gainsight's sub-processors are located in San Francisco, CA, USA, Mountain View, CA, USA, New York, NY, USA, Seattle, WA, USA, Dublin, Ireland, Redwood City, CA, USA, Yorktown Heights, NY, USA, Bellevue, WA, USA.