Question 1

How many sub-processors does Facilio use?

Accepted Answer

Facilio uses 10 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

Question 2

What are Facilio's main sub-processors?

Accepted Answer

Facilio's sub-processors include Amazon Web Services (Delivers system-generated emails and notifications from Facilio’s SaaS product. Applicable only for clients whose deployments are in AWS.), Amazon Web Services (Cloud infrastructure provider for Facilio, hosting the SaaS application, databases, backups and application logs.), Calendly (For letting the user book a meeting with Facilio’s onboarding teams to set up their account.), Gmap (Display Google Maps in Vue applications, with options to set the map's center, zoom level, and other settings.), Google (Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize app performance to provide a better experience for users.), and 5 more.

Question 3

Where does Facilio process data?

Accepted Answer

Facilio's sub-processors are located in AU, US, UK, ME (UAE), US, Global (Microsoft data centers), SA, US, SA.

Facilio

By Category

All Sub-Processors

Data Processing Locations

Frequently Asked Questions

Name	Purpose	Location	Category
Amazon Web Services	Delivers system-generated emails and notifications from Facilio’s SaaS product. Applicable only for clients whose deployments are in AWS.	US	Communication
Amazon Web Services	Cloud infrastructure provider for Facilio, hosting the SaaS application, databases, backups and application logs.	AU, US, UK, ME (UAE)	Cloud Infrastructure
Calendly	For letting the user book a meeting with Facilio’s onboarding teams to set up their account.	AU, US, UK, ME (UAE)	HR & People
Gmap	Display Google Maps in Vue applications, with options to set the map's center, zoom level, and other settings.	AU, US, UK, ME (UAE)
Google	Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize app performance to provide a better experience for users.	AU, US, UK, ME (UAE)	Analytics & Monitoring
Microsoft Azure	Cloud infrastructure provider for Facilio, hosting the SaaS application, databases, backups and application logs.	US	Cloud Infrastructure
Microsoft Outlook	Handles official and customer email communication for Facilio.	Global (Microsoft data centers)	Communication
Microsoft Teams	Supports internal communication and collaboration across Facilio teams.	Global (Microsoft data centers)	Communication
Oracle	Cloud infrastructure provider for Facilio, hosting the SaaS application, databases, backups and application logs.	SA	Cloud Infrastructure
Twilio, Inc. (SendGrid, Inc.)	Delivers system-generated emails and notifications from Facilio’s SaaS product. Applicable only for clients whose deployments are in Oracle and Azure.	US, SA	Communication