Callcabinet

callcabinet.com &nearr;Compliance Technology

CallCabinet provides compliant call recording and analytics solutions to businesses, enhancing regulatory compliance and operational insights.

8sub-processors

HeadquartersBoca Raton, United States

Founded2012

Size51-200

MarketB2B

PublicPrivate

ProductsCore Recording, Advanced Recording, AI Powered Conversation Analytics, Compliant Call Recording, Compliance Redaction, Mobile Voice & Text Archiving, Quality Assurance QA Automation, Data Migration, AI Conversation Analytics, Cross-platform Compliant Call Recording

View source page &nearr;

By Category

Uncategorized3

Cloud Infrastructure2

AI & Machine Learning1

Analytics & Monitoring1

Customer Support1

All Sub-Processors

Name	Purpose	Location	Category
Amazon Web Services (AWS)	Hosting provider	US	Cloud Infrastructure
Callbi	Speech processing platform	South Africa
DeepGram	Provide Speech processing platform.	US (EU Hosting possible)
Microsoft	Azure OpenAI: AI Engine that answers queries based on the transcript data	East US, USA	AI & Machine Learning
Microsoft	Azure: Hosting provider, O365 (including Teams): Corporate Email, Storage and Communications	Seattle, Washington, USA	Cloud Infrastructure
Microsoft	Azure Data Lake: stores processed speech data including transcripts, Azure Functions App: processing logic, SQL database: Stores call data without transcripts and analytics results, Power BI service: Visualization component	East US, USA	Analytics & Monitoring
VOCI – Medallia VSpark Cloud	Provide Support for Speech processing platform.	US (for Support Personnel only).	Customer Support
Zendesk	Support	US, Germany, Ireland

Data Processing Locations

East US, USA

2 sub-processors

1 sub-processor

South Africa

1 sub-processor

US (EU Hosting possible)

1 sub-processor

Seattle, Washington, USA

1 sub-processor

US (for Support Personnel only).

1 sub-processor

US, Germany, Ireland

1 sub-processor

Frequently Asked Questions

How many sub-processors does Callcabinet use?

Callcabinet uses 8 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Callcabinet's main sub-processors?

Callcabinet's sub-processors include Amazon Web Services (AWS) (Hosting provider), Callbi (Speech processing platform), DeepGram (Provide Speech processing platform.), Microsoft (Azure OpenAI: AI Engine that answers queries based on the transcript data), Microsoft (Azure: Hosting provider, O365 (including Teams): Corporate Email, Storage and Communications), and 3 more.

Where does Callcabinet process data?

Callcabinet's sub-processors are located in East US, USA, US, South Africa, US (EU Hosting possible), Seattle, Washington, USA, US (for Support Personnel only)., US, Germany, Ireland.