Question 1

How many sub-processors does Arch use?

Accepted Answer

Arch uses 10 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

Question 2

What are Arch's main sub-processors?

Accepted Answer

Arch's sub-processors include Amazon Web Services (Cloud Hosting and Infrastructure. AWS provides cloud infrastructure and computing resources for hosting Arch’s applications, storage, and data processing), Anthropic (LLM processing & Generative-AI. Athropic provides LLM models used by Arch for data extraction and processing.), Cloudflare (Cloudflare’s Zero Trust product provides security services for controlling access to applications, protecting networks, and ensuring secure connectivity for users and devices. It processes data related to user authentication, device identity, and network traffic for security and access control.), DocuSign (Electronic Document Signatures. DocuSign processes Arch's customer email addresses and signed legal agreements.), Elastic (Document Search. Elasticsearch processes Arch’s document data to enable efficient searching and indexing of content across the system.), and 5 more.

Question 3

Where does Arch process data?

Accepted Answer

Arch's sub-processors are located in US.

Name	Purpose	Location	Category
Amazon Web Services	Cloud Hosting and Infrastructure. AWS provides cloud infrastructure and computing resources for hosting Arch’s applications, storage, and data processing	US	Cloud Infrastructure
Anthropic	LLM processing & Generative-AI. Athropic provides LLM models used by Arch for data extraction and processing.	US	AI & Machine Learning
Cloudflare	Cloudflare’s Zero Trust product provides security services for controlling access to applications, protecting networks, and ensuring secure connectivity for users and devices. It processes data related to user authentication, device identity, and network traffic for security and access control.	US	Cloud Infrastructure
DocuSign	Electronic Document Signatures. DocuSign processes Arch's customer email addresses and signed legal agreements.	US	Communication
Elastic	Document Search. Elasticsearch processes Arch’s document data to enable efficient searching and indexing of content across the system.	US	Document Management
Google Workspace	Cloud-based Productivity and Collaboration. Google Workspace processes Arch's collaboration and communication data (email and documents) for productivity and team collaboration tools.	US	Cloud Infrastructure
Intercom	Customer support. Intercom processes Arch’s customer support and messaging data.	US	Customer Support
MailGun	Email Handling and Processing. MailGun processes Arch’s email communication data for sending, receiving, and tracking transactional and marketing emails	US	Analytics & Monitoring
OpenAI	Large Language Model API, used for document summarization and Arch activity automation	US	AI & Machine Learning
SendGrid	SendGrid services E-mail, and SMS services. SendGrid processes Arch’s email communication data for sending, receiving, and tracking transactional and marketing emails.	US	Analytics & Monitoring

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